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Privacy Policy

Effective Date: 06/10/2014


TRUSTe online privacy certification

This privacy policy applies to www.PawLuxury.com owned and operated by Paw Luxury. At Paw Luxury, we are committed to protecting your privacy. This privacy policy describes how Paw Luxury collects and uses the personal information you provide on our web site: www.PawLuxury.com.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We use the information we collect to assist us in processing orders. Please read on for more details about our privacy policy.

Paw Luxury has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements  including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the site www.PawLuxury.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at [email protected] If you are not satisfied with our response you can contact TRUSTe here.



The Information We Collect

If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information which may include your name, residential and/or business address, shipping address, billing address, telephone number(s), email address and other information you choose to provide. We do not store credit card numbers. For example, when you set-up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction; when you enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion; when you post comments or other content on our site (e.g., Product reviews, Q&A forum), anything you post will be available to us as well as visitors to our site; when you post information about us on social networking sites, we may collect such information; when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We also collect information about your pet(s), including name, breed, gender, birthdate, veterinary information and photos.

Our shopping cart is hosted on our third party service provider's platform. All of the information collected on these pages are collected by Paw Luxury. Our privacy policy governs the collection and use of this information. Our third party platform provider has no access or control to over this information.

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

If you order a Gift Certificate for someone else we will collect their name, email address, and mailing address. We collect this information for the sole purpose of providing them with the gift certificate that you have purchased for them. We do not use this information for any other reason nor will we share this information with third parties. Your friend may contact us at [email protected] to request that we remove this information from our database.

We, along with our third party service providers, may automatically collect information about you. This information includes, and is not limited to, browser information, operating system information, device IP, device information, IP address and the date, time, length of stay, geo-location, IP address, referring website, specific pages accessed and other actions you take on our site.



We Do Not Share Your Personal Information

Paw Luxury does not sell, trade, or rent your personal information other than as disclosed within this privacy policy. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

If Paw Luxury is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.



Agents/Service Providers

We use other third parties such as a shipping company to fulfill orders, a third party shopping cart platform provider, and a credit card processing company to bill you for goods and services. We use Live Chat to assist you if you have questions while using our site or regarding your order. We will share your name, billing address, shipping address and credit card information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for promotional purposes.



Email A Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Paw Luxury stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at [email protected] to request that we remove this information from our database.


Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or delete it when you place another order on the site or by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.



Spam Email and Use of Email Addresses

We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at [email protected]



Blog

If you use the blog room on this Web site, you should be aware that any personally identifiable information including videos and photos you submit there can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs. To request removal of your personal information from our blogs, contact us at [email protected]  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.



Customer Testimonials/Reviews

We post customer testimonials and reviews on our web site, which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial or review to post their name along with their testimonial or review. If you wish to update or delete your testimonial, you can contact us at [email protected]


Use of Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as storing items in your shopping cart.



Third Party Cookies

The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site.

To opt-out of Google Analytics tracking click here.

To block all cookies, please reference these instructions or check Help for your browser to learn how to delete cookies or change the privacy level on your computer. If you do not wish to use services that block the use of cookies, please exit our website immediately.

If you reside within a member country of the European Union, you can not buy from PawLuxury.com. Please exit the site immediately. Please shop for our products on Amazon.com. If you have questions, please contact a customer service representative to confirm your ability to buy from our website.



Clear Gifs (Web Beacons/Web Bugs)

Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.


Behavioral Targeting/ Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites.  Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here.  Please note this does not opt you out of being served advertising.  You will continue to receive generic ads.



Links to Other Sites

If you click on a link to a third party site, you will leave www.PawLuxury.com and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as www.PawLuxury.com. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party website that is linked to www.PawLuxury.com, you should read that site's privacy statement before providing any personally identifiable information.

Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.



AddThis/ShareThis Widgets

We use the AddThis and ShareThis widget on our site to allow you to share our site or blog posts with your friend's on social networking sites. Paw Luxury has no access or control over the privacy practices of the third party sites you wish to post links on.

Within these widgets you may tell your friend about our site. Your friends name and email address will be collected in order to allow you to invite your friend to visit our site. Our privacy policy does not govern the collection and use of the information collected within the widgets or any third-party service provider functions.



Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners of prizes and to improve site functionality in the case of surveys.

Paw Luxury, 5701 Eastport Blvd, Richmond, VA 23231



Security

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at [email protected]

When entering sensitive information such as your credit card number on our order forms, this information is SSL encrypted by our third party platform provider.


Google Display Advertising

The Google Analytics Display Advertising Features we've implemented collects anonymous information. Paw Luxury and Google use first-party cookies, such as the Google Analytics cookie, to collect anonymous site use data. You can opt-out of the Google Analytics Display Advertiser Features you use, including through Ads Settings, Ad Settings for mobile apps, or any other available means at any time by modifying your browser settings and/or by using Google's Opt-out Tool:  OPT-OUT OF ANONYMOUS GOOGLE ANALYTICS INFORMATION
Google's complete privacy policy declaration may be found at this URL.


Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page, prior to the change becoming effective.


QUESTIONS


If there are any questions regarding this Privacy Policy you may contact us using the information below.

[email protected]